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Celebration Gifting

Returns & Cancellation Policy

Effective Date: April 2026 | Version 1.0

celebrationgifting.in | Hyderabad, India

We want every parent to be delighted with their order. This policy explains when and how you can cancel an order or raise a concern about your packs.

Quick Reference Summary

Full details for each situation are covered in the sections below.

1. Nature of Our Products

Celebration Gifting packs are custom-made, personalised orders. Once we begin sourcing, assembling, and packing your order, significant time and material cost has been invested. Please read this policy carefully before placing your order.

Each order involves:

• Sourcing individual products from vendors based on your selection
• Assembling and hand-wrapping each pack
• Printing personalised thank-you cards with your custom note
• Custom theme card design (if selected)

Because of this custom nature, our return and cancellation window is limited. We encourage you to review your pack configuration carefully before payment.

2. Order Cancellations

2.1 Cancellation Before Dispatch — Eligible for Full Refund

You may cancel your order for a full refund if we have not yet begun sourcing or assembling your packs.

To be eligible for cancellation:

• You must request cancellation within 24 hours of placing your order, AND
• Your order must not yet have been dispatched

How to cancel:

1. Message us on WhatsApp with your Order ID (format: CG-XXXXX)
2. State that you wish to cancel and the reason
3. We will confirm cancellation status within 4 business hours
4. If eligible, your full refund will be processed within 5–7 business days to your original payment method

2.2 Cancellation After Dispatch — Not Eligible

Once your order has been dispatched (i.e. a tracking ID has been assigned and the shipment is with the delivery partner), cancellation is not possible. This is because:

• The packs have already been assembled, wrapped, and handed over to the courier
• We cannot intercept shipments once they are in transit

If you no longer need the packs after delivery, please refer to Section 3 (Returns Policy).

2.3 Cancellation of Custom Theme Card Orders

If you selected the Custom Theme Card add-on and our team has already begun designing or printing the card, we may not be able to cancel the order even within the 24-hour window. We will communicate this to you clearly on WhatsApp when you raise the cancellation request.

2.4 Bulk Order Cancellations (100+ packs)

Bulk orders require additional sourcing lead time. For orders of 100 or more packs, cancellation is only permitted within 12 hours of order placement. After that, sourcing will have begun and the order cannot be cancelled.

3. Returns Policy

3.1 What We Accept Returns / Replacements For

We will offer a replacement or refund in the following situations — all claims must be raised within 24 hours of delivery.

A. Damaged Packs on Arrival

If your packs arrive physically damaged (crushed box, torn packaging, broken items inside):

• Photograph the outer packaging and the contents before opening all packs
• Message us on WhatsApp with photos and your Order ID within 24 hours of delivery
• We will assess the damage and offer a replacement for damaged packs or a proportional refund

B. Wrong Items Packed

If the items packed in your order do not match your confirmed order configuration:

• Message us with photos of the contents and your Order ID within 24 hours of delivery
• We will arrange a replacement with the correct items at no additional cost
• Collection of incorrect packs may be arranged by us before replacement dispatch

C. Personalised Thank-You Card Printed Incorrectly

If your thank-you card contains a printing error that was our fault (misspelling we introduced, wrong design used, different note text):

• Share a photo of the card and your Order ID on WhatsApp within 24 hours of delivery
• We will offer a partial refund for the affected packs or a reprint where feasible
• Note: We print exactly the text you entered at checkout. Spelling errors in your original note text are not eligible for a reprint.

D. Missing Items in Packs

If an item you selected and paid for is missing from the packs:

• Count the items across a sample of packs and share photos with your Order ID
• We will issue a refund for the missing item value across all affected packs

3.2 What We Do Not Accept Returns For

The following situations are not eligible for a return, replacement, or refund.

• Change of mind after delivery — because our packs are custom-assembled for your event
• Incorrect delivery address provided by the customer
• Minor colour or size variations from product images (see Section 3.1 of our Terms & Conditions)
• Claims raised more than 24 hours after delivery
• Damage caused after delivery (e.g. by the customer or event guests)
• Dissatisfaction with a product that was accurately described and correctly packed
• Custom note text errors where the error was in the customer's original input

4. Refund Process

4.1 Refund Timeline

4.2 Refund Method

All refunds are processed to the original payment method used at checkout:

• UPI payments: refunded to the originating UPI ID
• Credit/debit card: refunded to the card
• Net banking: refunded to the originating bank account

We do not issue cash refunds or refunds via bank transfer to a different account.

4.3 Coupon Codes & Refunds

If you used a coupon code and your order is cancelled or partially refunded:

• The refund will be for the amount actually paid (i.e. post-discount amount)
• The coupon code will not be reinstated for future use unless we determine the cancellation was due to our error

5. Replacements

Where we offer a replacement (wrong items, damaged packs), the following applies:

• Replacements are dispatched within 3–5 business days of your claim being approved
• Replacements are for the same items/configuration as your original order
• We cannot replace packs with a different configuration than what you originally ordered
• If a replacement product is out of stock, we will offer a refund for that item instead
• We cover all shipping costs for replacements caused by our error

6. How to Raise a Claim

All cancellation, return, and refund requests must be raised via WhatsApp (our primary support channel):

1. Message us on our business WhatsApp with your Order ID (CG-XXXXX)
2. Clearly describe the issue — damaged, wrong items, missing items, or cancellation
3. Attach clear photographs where the claim involves a physical issue with the packs
4. We will acknowledge your claim within 4 business hours (Mon–Sat, 9am–7pm IST)
5. We will communicate the resolution — replacement, refund, or rejection — within 2 business days

Claims raised via Instagram DMs, comments, or email may not be processed as quickly. WhatsApp is the fastest and most reliable channel for resolution.

7. Force Majeure

We will not be held liable for delays, cancellations, or non-fulfilment caused by circumstances beyond our reasonable control, including but not limited to natural disasters, floods, civil unrest, government orders, pandemics, or delivery partner failures. In such cases, we will communicate with you promptly and offer an appropriate resolution.

8. Contact Us

For all return, cancellation, and refund enquiries:

Last updated: April 2026. This policy is subject to change. The current version will always be available at celebrationgifting.in.